Thank you for taking time to post a balanced review, and we apologize for the mixed information you received. While tours may be cancelled due to lack of demand, our staff always works to place guests onto another flight, and we certainly would not pass up taking your photo even if there were one or two guests. Many flights have 2-3 different parties who pose separately with the pilot. We would very much like to know more about what happened with your tour. If possible, please email us at
[email protected] with your reservation number and/or last name used to book the tour so we can look at the reservation notes and the events that transpired that day.
Respectfully,
Papillon Management