During this crazy time in our world, Zip lining on the Canopy Tour was the most fun experience I can remember! Jono and Chris were the best and are the reason I am writing this review. We had several families and they went over and above to make sure everyone had a great time. I am sure with a place of service, it comes down to the employees how customers feel about the experience. Jono and Chris represent The Shepherd of the Hills like they own stock in the company. I will say the woman in the gift shop was awful. We felt she did not like that we were wearing masks and when sessions were full, she made us ask the most basic questions instead of giving us alternate options. She would have let us leave with no information. She did not act like she cared if we bought tickets or not.