We had booked our experience through the Branson Travel Office. We had already had trouble with the booking before we got there. When we got there, there was not a reservation in your name even though we had the information brochure with us. Russ was the man working at the front desk and he was amazing. He was able to get us in that day within an hour. It was the only clear day that was forecasted for the trip and we were really bummed at the thought of not being able to go. He was kind, helpful and got things done super fast even with many other things going on around him.
Our two tour guides, Josh and Kori, were also fantastic. They were helpful and informative. One of our group members was able to talk Josh's ear off and he never complained or seemed annoyed. They even taught us how to hang upside down on the final stretch. Overall, we would highly recommend this experience if you are looking for something to do in Branson.