Terrible, deceptive staff at dock - check in- location. After waiting 40 minutes in line to check in - we watched the two boats at the dock "fill-up" with other passengers and prepare to depart. My family and I were then bussed to the ferry dock where we were loaded onto another boat (the crew of which, Drew and Demi, were very good) and finally left to find whales. This whale watching trip was much anticipated and carefully planned by my family. We chose this company because of the location and the advertised boats. Although the naturalist and captain, Drew and Dani were pleasant and knowledgable, I would not recommend this company to anyone. WAIT IN LINE FOR 40 Min TO "CHECK IN" FOR OUR RESERVED SPOTS?! Then when we think we are boarding a boat, we were told to get on a BUS to go to another location to get on a boat there?! ( the 2 boats at the check in location were full). This company was very disappointing. We saw whales, but by the time we got on a boat, 45 minutes after the scheduled departure, I was so angry, it was hard to let it go and enjoy the trip. Drew and Dani tried hard and were very good. By the way, we reserved this trip months in advance.