We had an amazing experience with Captain Ron and guide, Lauren! While it was in warmer weather, which we liked it made finding manatees more of a challenge. Captain Ron did everything he could to find us some manatees to snorkel with. Once we found some, Lauren made sure we each got close up opportunities with the manatees. Our small group tour was perfect as it allowed us each to get great views of the magnificent animals. Captain Ron and Lauren were personable, very accommodating and even assisted a snorkeler from another outfitter to get a close up encounter with a manatee! As a bonus, they provided towels, either hot chocolate or coffee on our way back to the dock, and Lauren too great photos/video of our experience (for purchase). We highly recommend this outfitter!