Everyone who helped us at the outfitter was competent, helpful, freindly. The tour lived up to it's description. Our boat had a navigator and guide, who were both wonderful. They found manatees for us to observe. Our guide, Jake, was very knowledgeable about nature, all aspects of Crystal River, and especially, manatees. Jake escorted each of us and made certain we had extended, meaningful, up-close and personal experiences with the manatees. Jake did take pictures of us with the manatees - I think perhaps other tours don't do this. They gave us thick wet suits to make buoyancy and viewing easier. They gave us towels and offered water, coffee, tea after our experience. I highly recommend this outfitter.