Our tour guide, Steve, was very friendly and had a great deal of information to share. When we returned to the van from our hike, the passenger window was smashed in. While this would have caused stress and panic to some, Steve remained calm and in control the whole time, dealing with the situation at hand and giving us the opportunity to decide whether we wanted to wait for a new van or end the excursion and receive a full refund. The group decided that we would continue the tour and it was a great experience all around. The views were AMAZING and I would highly suggest this tour.