For the first time Viator dropped the ball on this excursion, the Viator agent gave me incorrect information on the phone stating Southeast Tours would send the tickets via Email. When we arrived at the pier, Sam, our tour guide from Southeast Tours told us that the voucher was our tickets & we needed to have our passports unfortunately the representative from Viator did not tell or send me any information needed for our excursion! Sam made several phone calls to the owner, Heath, both of them went above & beyond to make our excursion absolutely perfect! Truly the excursion they arranged for us was amazing, A huge "thank you" to Southeast Tours for making memories that our entire family will never forget.