The tour itself is great, everything other reviewers have said is true.
Their handling of Covid-19 is why I rated them the way I did. I called first to see how they were handling Covid-19. I was told that they were limiting capacity in the vans and that they were asking but not forcing everyone to wear masks while they were in the vans, which sounded OK to me. When we got there, there were 11 people in a small van that seats 13, and the windows don't open. The other people were from one family from a hot-spot state. They all had masks with them, but didn't put them on and weren't asked to. When we got to Kentucky Horse Park, they asked if they should wear masks inside the visitor center and the guide said not to bother. Then he sang opera to us, which would have been cool any time other than during a pandemic with a virus that spreads through aerosols in tight spaces. About 1.5 hours of the 3 hours was spent in the van.
Одговор домаћина
Jul 2020
Thank you for doing a review and we appreciate your feedback. We are glad you thought the tour was great.
We do our best to follow the Kentucky guidelines that do not force people to wear a mask. We do however require that masks be worn in the van.and it's unfortunate that some people ignored the rule.We are now strictly enforcing this on future tours. We do not track where people are from and I would think the majority of people would think that was offensive. We also state in our terms and conditions that no one should take the tour if they are ill or have a fever. As far as group size we limit our tours to 7 to 10 passengers in a 15 passenger van with a center aisle and high roof and vans are sanitized after every tour..