SCAM ALERT! They (27 San Marco location- Old Town Trolley Tours) over book and try to convince you that Viator put you on the wrong time slot (even though you have the bar code pass that states the correct time). When you ask for proof to request a refund, they give you a run around and make you stick around to see if they can “accommodate” you, even though you prepaid and planned your time slot. The front desk (Devon) is extremely rude, condescending and even tried to gaslight. It seems like this is their strategy to try to move you to the next time slot (11pm ) to fill another trolley. The tour guide and driver were very nice, but the tour is not historical or even fun, on the contrary. Be prepared because it’s hot/humid, and you are left counting the minutes as they drag. It’s not sanitized after the tour before you departs, and NO one was wearing a face mask. What’s haunting is the afterthought of the wasted time and money.
Одговор домаћина
Oct 2021
Hello David,
Please be assured we do not over book our tours for nefarious reasons. Previously, we had some troubles with our Viator to Old Town Trolley reservations process. We have corrected this issue.
I am sorry you did not enjoy our tour. We have a satisfaction guarantee located on the customer service page of our website.