Our tour was cancelled due to the owners of McGarrett's house having a venue scheduling conflict...I was very bummed. However, the reason I'm still giving the tour an excellent review is because of how the staff handled the whole situation. Our tour was rescheduled for two days later but unfortunately that was the day we were flying out. The lady I spoke with was very nice and apologetic and assured me we would be refunded our money. By the time I returned home to Florida, the full amount was refunded to my credit card. So even though I was not able to go on the tour, I was very pleased with the management's kindness and the way they handled the whole situation.