Vesna, a co-owner, was extremely friendly and informative on the phone, and helped us plan our trip.
We enjoyed a half-day hike with Charles, who was particularly knowlegable about edible plants. He was delighted to talk about the sights and history along the way.
Then we had a wonderful all-day hike with Mike in Smoky Mountain National Park on Wednesday, on the trail to Ramsey Falls. We enjoyed getting to know him, and hearing his lore and stories about the park, and what's known about it (and not known!). His knowlege and passion were infectious. We especially enjoyed his cheerful enthusiasm, and his rapport with our (not-always-enthusiastic) 14 year old son, which made the day especially enjoyable for all of us.
In retrospect, we could have followed maps to take these walks ourselves, and enjoyed the beautiful scenery. But having knowlegable guides dramatically increased our enjoyment. These walks were a highlight of our trip. Highly recommended.