Having experience with many Hop On Hop Off tours around the world, we were looking forward to this unique experience in a trolley car. Sadly there were a few things lacking at making it an exceptional tour. As mentioned in previous posts, the AC was running on high, which we were grateful for, however it really impeded the sound system in the trolley car. We were seated about 3/4 of the way back and could barely catch most of the commentary. While our tour leader was full of information and had an easy going manner, she didn't offer what we could possibly see at each stop, just that she would be back in 90 minutes. There were no maps to pick up either on the bus or at the corner ticket location. Having a map similar to other Hop On Hop Off locations allows an opportunity to see the route, the stops and possible sights at each stop. We were offered to take a picture of the pick up schedule at the front of the bus which had the name of the stops and the cross streets but for someone not familiar with attractions or locations, it wasn't much help. With not having a map, and poor sound quality, it was truly hard to figure out what we were seeing or where we were going. Even having access to a map through online booking to look at or print previous to the tour would not only be beneficial during the tour but also for after the tour if you wanted to walk around on your own. Lastly, the parking garage was easy to locate, but just a heads up, it's a good 10 minute walk to the trolley location, so make sure you allow yourself enough time!