The first driver was rude, kept telling my kids to sit down and be quiet (they were seated and holding on to the seat in front of them but she didn’t like that - and while they were talking, they were at the same level as everyone else on the trolley)
The second driver was super nice and the information we could hear was awesome, however, even with a completely quiet trolley - you could not hear what she was saying about 60% of the time.