This tour didn't start out well. We were called to ask if we could drive instead on being picked up. I told them know and then verified pick up time. When nobody had arrived to pick us up after 20 minutes, called and was assured driver was on the way. Waited for almost an hour in total and then called again. They were apologetic and said driver was on his way.
The manager, Igor took us in a side by side out to the covered wagons as they had already started their trip. He saved the day.
We enjoyed the ride to the Pavillion and the ride back. Both the driver and the guide Carlton were excellent. The dinner just kept coming and was served family style. Food was very good and lots of choices. Plus there was wine, water, apple juice & ice tea.
We happened into the Black Diamond Cafe the next night for supper and Igor came over again and apologized once more. He made sure we received a free appetizer. We appreciated the gesture, it made things right for us. Great customer service. Thank you