If you're reading through reviews looking for a sign - STOP! This is your sign! We did a beginners/private dive with Michael. This was my 12 year old daughter's first time diving. She was very intimidated and shy. Michael was outstanding and made her feel completely comfortable throughout the entire process. Michael's calm, easy going demeanor helped guide us easily through what could seem like a very daunting process. We had his undivided attention, he wasn't rushed, he was a very fun guide! We did about a 45 minute in person meeting where he went over all the details, fitted us with the necessary equipment, and then we drove to the first shore dive location. Here, we did a very easy going shore dive, where we were able to ease in as if we were simply snorkeling, then after feeling comfortable, descended underwater for about 45 minutes. We opted in for the second dive at Mala Ramp, which I HIGHLY recommend! The sunken pier has turned into a natural habitat covered in coral where you will find lots of turtles, very mellow reef sharks, gorgeous tropical fish, among other beautiful sights! Don't pass up Banyan Tree Divers, you can completely trust them and I will definitely book with them every time I return to Maui. Aloha!