Booked and paid through Viator. These were the instructions I received:
2:30 PM
Departure Point
Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel
801 Seabreeze Blvd, Fort Lauderdale, FL 33316, USA
We arrived at the hotel at 2:15, and found that the resort area is about a mile long (of course we didn't know that). Ran and ran and ran trying to find the boat, sending frantic notes to the tour company (as indicated in instructions) along the way. No response. I still haven't received a response to any queries.
Managed to find the boat EXACTLY at 2:30. Jungle Boat could've stopped and let me on, but didn't. They LITERALLY put the chain up and took off while I sat by the river and begged. They hadn't taken off yet, it wasn't like I was asking them to turn around - they literally could've let me on without delaying a thing.
Tried to get a refund, but Jungle Boat said I'd have to get it back through Viator. I thought I'd booked directly through the Jungle Tour. Please do not pay through this stupid Viator service. I would've likely had my money back already.
Boo.