Resulting from the late start, our tour was hastily done. We did see the salmon ladder, but sped past the salmon processing plant. The drive was very nerve racking as our guide was watching the waters for whales rather than the road, braking hard when he saw something. He kept checking the time as he had another tour to do at 1:00 p.m., with only one passenger, and he had to get back to the ship dock for that passenger.
Along the way he discovered that 3 members of our tour had to be back at their ship for boarding by 1:30. That made the tour even more awkward. We did not get to the totem park. Another couple had a second tour booked in the afternoon, and would miss that too if this tour did not end at the scheduled time. Our guide rushed back to the dock amid some cursing and a display of bad temper, telling us that he would reimburse us for the tour because it had not been completed. After letting those passengers off, he decided to take the remainder of the group back to the totem park to complete the tour. Another driver had picked up the single passenger for the 1:00 tour. As we were on our way back to the dock, he reneged on his promise to reimburse us as he said it was not his fault.
We did get to see a bit of Ketchikan, but it was not pleasant after what had transpired. From our perspective, this tour is overrated, and not worth the cost. Very poor value for the money, and you don't want a guide who loses it when things don't go according to the plan.