When we arrived to check in and register, the lady at the counter was extremely rude. There was another gentleman there checking in, and she was giving orders and questions in an unfriendly manner to him as well. She was clearly upset about something and was clearly already having a bad day at 9 am. As we were completing the paperwork out, a young girl next to her interrupted the lady, calling her "mom" complaining to her about something on her personal cellphone. The lady reprimanded her and then turned her attention to us again. The tour itself was interesting and fun. Our tour guide was excellent, and went over some of the rules and pertinent information on what to do to stay safe while out on the water. As we drove our boat following behind the guides' boat, our boat kept stalling, and eventually, we had to stop. When the guide turned back around, he stated that we probably had seagrass tangled in the propeller and quickly instructed us to lift the motor out of the water. Sure enough, there was seagrass tangled in the propeller. Once the seagrass had come off, we were on our way with no further issues. Note to Sunset: Please add this bit of information to the initial instructions of possible things that might happen before heading out. Everything worked fine after that. When we arrived at the mangroves, the guide did a wonderful job at navigating us through all the adventurous twists and turns informing us of all the wonderful wildlife. Everything was wonderful except the lady's behavior and unprofessional treatment. When we returned, the lady was waiting for us at the pier and continued to rudely tell us how to dock our boat. We have driven boats before. As I stepped off the boat, I decided to be nice anyways and said, "Thank you, it was fun," and she just said "YEP"! And just walked off. We will never go back.