I expected better from this place, especially after all the glowing reviews.
In the very first room of the experience, the "factory tour," most of the interactive displays were either switched off or out of order. The next attraction, "Kingdom Quest," was a ride on a track where you shot at targets on a screen using a laser gun. Our guns did not work at all until halfway through the ride. The attendants told us we could ride again in a different car, but my kindergartener was already disillusioned by it and didn't want to try again. So we went into the main room, where the VR experience was down (in fairness, we knew about that one ahead of time) and most of the block bins throughout the room were empty. We'd been upsold on an "activity pack" which was a set of cards on a lanyard that you could stamp as you did each experience. The activity pack immediately started shedding cards, although it didn't really matter because the ink was dried out at every stamping station we tried.
Finally, we decided to give the 4-D film a try, only for one of the two projectors to freeze up 30 seconds into the movie, rendering it unwatchable. There was no employee monitoring the film inside the theater so it took some doing to find someone to alert. At that point we gave up.
I will say that the three things we did that DID work -- Merlin's Apprentice, the Ninjago soft play area, and Miniland -- were cool, and the staff was friendly and attentive (not to mention they refunded our money immediately when we asked...I would never have asked, but the other family we were with were furious). I would have understood one or two things being out of order, especially as they're still likely running on a skeleton crew due to post-pandemic recovery, but there is no excuse for half the experience being broken. This place has made us VERY unlikely to try any other lego-related attraction in the future.
Одговор домаћина
Dec 2021
Hi Jessica L,
Thank you for your review, and we are so sorry to hear that you were unhappy with your recent visit. We are happy to hear that the team was able to offer you a refund before you left, and we do hope that you give us another chance again in the future, as we're sure that you will definitely enjoy the entire attraction as much as you enjoyed Merlin's Apprentice, Ninjago City Adventure, and Miniland. I realize that you visited a few months ago now, but would love the opportunity to further discuss your visit with you. Please email us at
[email protected] and mention this review in your email.
Thanks, and have a Bricktastic Day!
- The Playmaker Team
LEGOLAND Discovery Center Westchester