I would give this zero stars if I could, and only because of the business practices of Viatour. Beware of Viatour. I booked four tickets, understanding that all sales are final, no refunds. However, the company had me on "Pending" status for three days! I could not cancel and look elsewhere due to the "No Refund" policy! after three days I called Viatour, spending at least an hour on the phone. The operator said that the entire week was sold out, and did I not get an email from the local tour operator? I said I certainly did not, and I don't even know who the local tour operator is. Why did they have me on Pending status in the first place? If I had known, I could have at least gone direct with Dixie, a local agency. Go Dixie, and forget Viatour if the tour says specifically No Refunds. We had only a week in Northern Arizona, coming from out of state; we are old and don't know if we can get back this way again. So disappointed.