On Aug 8, 2019, we had a 10am tour. Unfortunately, no one was there when we arrived. We were confused. After calling, we found out that the company overlooked our reservations. We were just sitting ducks. The options given to us were: refund, another tour time or wait for a tour guide which they couldn't even give us an exact time. They didn't really offer us anything for the inconvenience. We checked out of our hotel to be there for the tour so we were stuck. We chose to wait. You would think that they would have cut us a break since it was an error on their part. But no. At this point we were very upset and annoyed.
Two hours later, Jaden, our tour guide, arrived. He was amazing from the start. He understood the situation and was making the best of it. He was able to give us single kayaks and off we went! We had success with finding manatee, following pods of dolphins getting their grub on, spooked from a 15ft gator, hungry pelicans to beautiful ospreys and herons and a rain shower to cool off during our sunny tour. It was an amazing experience. Jaden was knowledgeable, personable and understanding to our needs (one being scared and the other being adventurous). Thanks to Jaden, our frowns turned upside down. Our company experience wasn’t positive but because of Jaden we changed our review from a 1 star to a 4! Had the company offered a discount or something for their mistake, then it would have been a 5 star! Thank you Jaden for an memorable experience 😄