The pick up was on time, and the driver was very helpful.
It was on time. But from Newark airport New York to hotel i was waiting for 65 minutes...my flight was on time, everything was arranged in advanced and still waiting for 65 minutes on the airport!
Not good pay the bit extra and get personal pick up after finding desk we was told had to have full postcode area for where we was going which meant us calling hotel and waiting 50 mins for shuttle bus to arrive where the driver bundled us in like cattle and never spoke a word only thank you for his tip which to be honest not sure why we gave him one dropped us off opp side of our hotel and pointed to where we had to go would not book this again