Easy to find the booth at Newark baggage claim. We waited less than 15 min to be picked up. Driver was friendly and helpful. This was a good choice God us since it saved over50 vs. a cab.
Have patience to wait for your pickup and traffic can be bad but it is NYC and value is worth it
Quick transfer once mini-bus was allocated to us but ... felt very organised as 3 mini-buses arrived at same time, everyone was quickly allocated a bus except ourselves and another couple even though we'd been asked with the group to come forward for our bus. However once on mini-bus transfer was quick to hotel.