On the plus side it was easy to use with the vouchers and arranging pick ups. We booked to and from the hotel for our holiday. Keen to get on with the day as we were arriving at 13.50 we were looking forward to getting straight there and getting stuck into the city. When we queued up at Ground Transportation the friendly lady said it would be UP TO 30 minutes - which we were absolutely fine with as we did want to let family know we made it safely etc. 50 minutes passed, and eventually someone arrived and shuffled us quickly to the bus where the driver was quite plainly, rude. The journey was also a little 'bumpy' lets just say. Return journey was also late - by one hour. We waited downstairs a little earlier than expected just in case they arrived early, sadly didn't. Waited outside in the rain for our pick up, not a great start to a long flight home back to UK. Next time I will book a different way of transportation I think.
you get what you pay for on a shared pick up. we picked up far to early, 5 hours before we were due to fly from jfk, I would advise in hindsight to pay the extra for a sole collection
Apart from Thanksgiving traffic everything was first class - the driver was very very good