Didn't happen as transport didn't show up - website confirmation notice doesn't clearly state that you are required to ring up and confirm the booking 24 hours prior to pick up time, hence we didn't do. This action wasn't required on the outward transfer
Fast easy and efficient. Beats taking a taxi for $75 or the subway where you have to drag your luggage up/down stair wells. Highly recommend.
Excellent service driver there at exact time I was given after phoning day before and arranging.