on time only criticism was the mini bus was small for the amount of people travelling
3 hours is a bit too much to sit in a shared transfer...One has to consider setting a time frame say maximum 2 hours from JFK to Manhattan Hotels and same from Manhattan Hotels to JFK...
We were picked up at 14:15 and arrived at JFK at 17:30... 3 hours plus... then another 3 hours before the flight and 10 - 11 hours flight... made me feel like a Zombie ... Please consider to set up a limit and please make it clear to those using this service that transfer could take x hours... Thank you !
Waited over an hour and had to ring twice. Have used this service before and was much better...