It was perfectly functional. Car came quite quickly and got us to our hotel quickly.
5 minutes late limited pickup options reasonable trip time
disappointed with this service, 30 minutes after our arranged pick up time he still hadn't arrived, we rang the office and they told us he would be there in 5 minutes,he arrived 15 minutes later, 45 minutes late in total. this was very stressful as we had a flight to catch. good price but need to give customers realistic times for transfers in such a busy city.