TERRIBLE,!!!!!!!!!!! Ticket confirmed and when I went to the airport they said the shuttle didn't go to queens!
On time and new alternative routes to avoid traffic so very pleased
I was not familiar with this company when I purchased the voucher. I should have researched them prior to arranging transit with them. We arrived in Newark at 11:45 pm and they were nowhere to be found. We waited about 20 minutes before calling, since the voucher stated that they ran every 20-30 minutes. The guy I spoke to asked if I had a voucher and when I told him we did, he replied that it would be "at least" an hour before a van was in the area...due to traffic. UMMMM. It was midnight on a Wednesday, there was no traffic. We ended up taking a taxi and were standing in front of the hotel 20 minutes later. Similar story trying to use the return voucher. They told me we would be picked up at 3:00 am for a 7:30 am flight. We again, took a taxi. I have used shuttles for years and never had a complaint, until now. I will shout it from the mountain tops...DONT'T USE THIS COMPANY!!!!