25 min late in picking me up. Driver was impatient with traffic, exited freeway only to re-enter the next entry ramp which was less than 1 km away, and was back in the very same traffic.
Driver used a very direct route which was appreciated. The van was newer and had individual seats, much better than bench seats.
I arrived in the middle of the night and there were no instructions as to what to do. No-one at the airport could help me and it wasn't until I talked to a policeman and they phoned headquarters and were able to phone and get me the shuttle. In contrast at a different airport with a different company there were clear instructions about where the desk was and it was manned at a similar time.