No frills, did the job...happy to get to hotel after a long flight.
Never Again! We were told it would take between an hour and 1.5 hours to get to the airport - it took 2 and a quarter hours!! Totally unacceptable and there wasn't even any traffic (obviously there was some around Times Square but no more than you would expect, no long queues, accidents etc). We started by waiting outside the minibus at our hotel for 10 minutes whilst our driver went to get some lunch (this 10 mins is not included in the 2.25 hours stated above). Our driver spent far too long checking his paperwork before getting out of the minibus to collect the next guests and then again before driving off. He drove the same route through Times Square 3 times - maybe the route is pre-planned by the office and not by the driver but surely this is inefficient whichever way you look at it. Once arriving at the airport, the driver missed the exit for our terminal and had to circle the airport again. He also didn’t communicate which terminal we were arriving at nor ask which terminals those on board needed, which would have saved time. I can only assume that those who have recommended this transfer have been the last pick up, we were the first pick up. Thankfully we weren’t going to the last terminal otherwise it would have taken even longer.
Absolute WORST transfer company... Waited for almost 2 hours for the shuttle to turn up. Had to call to ask where they were at which point they 'dispatched' a private car which would be there within 30 minutes - waited another 45 minutes - thought I would miss my flight! DO NOT USE