Much better than expectation having read reviews. Little wait time (circa 20 minutes) and straight to the hotel - great value.
Driver was right on time, explained right away that we had one more stop close by, and then would head off to the airport. Knowing that information can give the passenger a more relaxed experience. Very reliable and courteous.
Brilliant we got our airport wrong and we phoned viator and they picked us up from Newark instead of JFK without any problems would use the shared transport again as we saved a fortune .