Took 4 hours to arrive to Times square as traffic a nightmare. This was no fault of the drivers. Shuttle service good
When we arrived we were told that the wait would be 30minutes or less. 90 minutes later we were on our way having been told to have patience. On our way into New York it was obvious to see why we had been so delayed, the traffic was awful and it had been raining heavily. The driver did a great job of weaving through the traffic and taking detours to get us to our hotel ASAP. It would have been good to have been kept informed regarding our wait instead of having to ask several times and please please don't use my least favourite customer service quote "I can only apologise".
Unrateable as the transfer did not arrive. Re confirmed the booking 48 hours before and was given a pick up time of 4:40 - 5:00 PM, contacted Go AIRLINK at 5:15 and was told it would be there in 10 minutes time. Got taxi to airport at 5:35 at a cost of $65 very stressed and disappointed