Disgraceful. The driver couldn't even say 'HELLO". He demanded we all occupy the back seat and then drove us around New York for an hour before he picked anyone else up. He stopped at hotels and picked no passengers up twice. He was not friendly at all and played his Ipod the whole time.
Worth it only if you're travelling alone. The wait made this a horrible experience. You won't save much if you're travelling with more than one person and in that case a taxi is a much better experience.
It arrived on time and got me and my wife to the airport in plenty of time