Terrible we had to leave hotel very early to drive around the city for over an hour to pick up other passenger the driver had wron address. plus we got to the airport way to early even when I try to request an later departure from hotel was told that we had to leave at 6:30 AM when our flight was at 11:00 AM five hour early on a Sunday morning in clear weather this is not good scheuling or service.
The snow came down in New York so our flight from JFK was cancelled and rescheduled at La Guardia airport. I had to change the transfer already booked and NYC airlink had no problem with this. The driver was friendly and chatty and got us to our destination ahead of time. Would recommend this as direct transfer from hotel to airport.
The pick up from airport was about 30mins wait which after a 7+hr flight was unbearable, coming home it was bang on time. Defo will be using these again worth the money.