Staff at desk usless and a huge queue to wait in. Was told 20 minutes yet we waited just over 50 and then the driver had to go and get petrol. For pickup back to JFK was told time would be 2:50pm even though are flight was not until 7:30pm then dropped us at wrong terminal! Disappointed!
Called in as scheduled day before. Gave us a 7:30 AM pick up time for an 11 AM flight. We called later that day and cancelled. We had spent over two hours in the original airport pickup shuttle and did not want to repeat that. We lost our money for the trip, but gained two more hours of sleep, breakfast, and a 25 minute cab ride that did not cost that much more than this trip. Viator is a top notch supplier. This trip does not do them justice.
Excellent and didn't have to hang around well worth price..and peace mind for prompt curtious staff