The service we received from the staff on site was great. Because of the weather, our tour was cancelled (after waiting in the seating area for over an hour.) Calling the viator office for a full refund was simple and smooth.
Excellent experience but one you would and only need to do once. As it was a once in a life-time experience I didnt mind paying what I thought was abit pricey considering you only get 12 mins plus you share the helicopter with 2 other couples plus you then have to pay an extra $30 each for heliport tax's. Staff were by an large misserable and could hardly understand their mumbling at times (use abit more effort to open your mouths wider to talk so we can hear you). Overall great flying experience but never again, well atleast never again with this company.
Best thing I ever spent money on, as a family we will never forget that memory,,, AMAZING