Terrible service. They showed up 50 minutes late. I’m not sure I’m going to make my flight. Their excuse was traffic—it’s New York City so, they should have planned better. I called to see if I could get a refund, and instead of immediately telling me yes, they kept me on the line because they have to get approval which isn’t guaranteed. The fact that they even hinted at the idea that they wouldn’t give me a refund is outrageous. They did offer me a refund, but by that point, the driver had finally arrived. The driver is very nice and friendly, and she did keep in touch with me, but all she could tell me was that she was stuck in traffic—not good news. I would definitely NOT TRUST THIS SHUTTLE COMPANY unless you want to have anxiety, and have to sprint to catch your flight. I sure hope I make it.
Одговор домаћина
Nov 2024
We sincerely apologize for the inconvenience and the anxiety this caused you. This is not the level of service we strive to provide, and we will review your feedback to ensure better communication and punctuality in the future. Thank you for sharing your experience, and we hope your flight was not impacted.