This should be zero stars. Booked the tour for September 21 at 9 am. Showed up on time, at the right place, no tour. Called the office and talked with the "customer service' rep who did not apologize, or offer a later time or anything. Just too bad for you. They had my reservation they just screwed up and did not send anyone. I said this will result in a bad review and he replied "I don't care".
Business like this survive because they still get new customers even when they provide poor, or in this case, no service. Do yourself, and ALL Fellow Travelers a big favor, and DO NOT use these guys.
Still, if you want to plan a tour, and be left standing at the end of a dead end street, (1500 Ocean Drive) in the hot sun, this is the tour for you.