I would have given them 5 stars if the start of the trip wasn't so bad. They said to arrive 15-30 minutes prior to the trip that left at 7am. I arrived 45 minutes prior because my GPS give me the wrong travel time. At 6:30am, no bus. At 6:45am, no bus. I called and got voicemail and left a message for the owner. It is Friday, October 1, 2021, he has not called back.
Another traveler was able to get someone on the phone. While they were on the phone a bus pulled up at 6:48 on the other side of the building we were told to meet the bus at. I drove to the bus and asked the driver, if he was there to pick up for a trip. The instructions said the bus would have Sunway Motor Coach on it. Since this bus had Carolina.... on it, I didn't want to ask about my specific trip, for security reasons. The driver looked like he had an attitude and said "Charleston Trip". I told him I had been waiting since 6:30am for him and pointed to where all the cars were for the pick-up. He said in a very nasty tone "Well I'm here" and went to the other side of the bus.
Now for the 4 stars. The rest of the trip was excellent. So totally worth the cost. I would strongly recommend the trip, but make sure you have a way to reach someone in the event the bus isn't there when it is scheduled.
I'm sure you understand I didn't not give the driver a tip.