Two grandparents with two grandchildren. No signage, but apparently some areas were closed. We hold a grandparent membership, one I am not likely to renew. The art museum was packed, so overflow could go to the whaling museum. We did. It was a lovely day, and we started walking with our kids to see the restoration of the Mayflower. They were excited. NO signage appears saying we couldn't do this, and the docent in the museum even suggested it. We knew we wouldn't be able to go into buildings that day, but were consoled by the alternative to just take the walk. Wearing no badge or Mystic ID, we were yelled at by Diane Alley who said there were active work sites and that they were closed. We understood the closure, but the only work site was the one by the museum for overflow. My youngest grandchild was actually scared by her demeanor and rudeness. This person has no idea about member/visitor relations and asked how we got in as if we had jumped a gate! We found the experience upsetting and Alley's abrupt demeanor inappropriate! She actually told us "JUST LEAVE NOW!"
Одговор домаћина
Feb 2020
Dear Judith,
I am sorry to hear about your negative experience at Mystic Seaport Museum. During the winter we close 2/3rds of our campus Monday through Wednesday to complete maintenance projects and close these areas for public safety. This past Wednesday we decided to open an additional building to assist with an overflow of guests wanting to visit the very popular Turner exhibit. Unfortunately, our response to communicate and execute this change was not adequate. We will certainly look into how to better communicate these changes in the future as well as look into the conduct of our staff member that you interacted with. If you have any other information you would like to share, you can call me at 860 572-0711 ext. 5004. Again, on behalf of the museum, please accept our apology and we hope you would give us another chance to show you that our Members matter at Mystic Seaport Museum.