This was my favorite thing we paid to do on Kauai. The receptionist was SO NICE and rescheduled us for the afternoon when we got mixed up with the times and missed our morning tour. She was understanding, kind, and cooperative. I felt so dumb and mad at myself, but she easily rescheduled us with no extra charge. Andy was knowledgable while driving the boat, and you could tell he'd been doing this for years. He knew what he was doing, for sure. My husband and I liked the view of the Na Pali better from the boat than the helicopter. Views are stunning. The snorkeling was a good spot and we saw a sea turtle! Captain Andy also spotted some dolphins and stopped so we could see them swim right by the boat. It was amazing. I know that's situational, but he had a keen eye and was willing to do stop and gently follow them for us to see them better. So trust that if there's wild life, he'll make sure you see it. It was fun, fast, adventurous. I loved it. Definitely go with Captain J's. The hype on their website about their boat being the fastest is true. It was awesome.