We had a walking tour booked for 29 Dec 2016 but I had an issue with my back, so I texted Kaysie and asked to postpone the tour. She was very understanding and immediately accommodated us.
Unfortunately we had to cancel the tour that we rebooked, as I didn't want to slow other people down. Again, no issue.
Upon our return to Canada Kaysie texted to see how I was, and to remind me to ask for a refund from Groupon! That is simply above and beyond excellent customer service.
AND, she offered a complimentary tour if we return to Nashville!!
I cannot comment on the tour itself but I will say that Kaysie is first class and that you cannot go wrong in putting your trust in her.
Also note that she offers free tours to Military personnel, so that too says something extra special about Experience Nashville Tours.