As there was no option to respond to the company’s reply, I deleted my prior review to clarify some information.
I have attached screenshots of my prior review and the response from the company.
We booked this Adult’s only Sunset Catamaran Excursion on Valentine's Day, 2025, as a group of 8. As you can see in the photos of my initial review, the excursion started with some confusion as we were picked up by the wrong bus/company at our resort. Although the company gathered the misconception that my poor review derived from this situation, that was not the case. We understood this mistake was outside of their actions and that they worked diligently to get us back to the right situation.
However, it was the events that followed AFTER we arrived at the Jamwest Beach that has resulted in our poor review. Upon our arrival at Jamwest Beach we entered a bar/restaurant type of establishment and were seated at a table. While sitting down we noticed another couple nearby where it was evident an adult male was intoxicated. He required assistance from his girlfriend to walk to the beach where the staff were dividing people into different lines for the awaiting catamarans. While the staff was grouping people into 2 lines, the couple were on the sand, in between the lines, with the male unable to hold himself upright.
We each proceeded to the ship by wading through water and took a seat under the canopy near the initial entry. We were all rather shocked when the couple entered the boat. It was evident the staff were aware that the man was intoxicated. The man was having trouble keeping himself up and the staff motioned for him to sit down immediately beside us. Concerned that he was too intoxicated to be on the ship and also that he may be sick on one of us, we declined their suggestion. This angered him and he came over to one of the women in our group, mouthing off and putting his hand up as if he was going to hit her.
His friends were able to successfully relocate him to another area and he again was allowed to remain on the ship. The guy had a hard time letting it go and threw nasty glances in our direction, while his girlfriend sat on his lap encouraging him to forget about it. Again, he was allowed to remain, following which we were transported to the snorkel site. The man did not go in the water and shortly after snorkeling he passed out, draped over his girlfriend’s lap. She shifted him to lay over the bench, where he spent a long while out like a light.
Due to the weather, we were unable to enter Rick’s Cafe from the ship and the decision was made we would return to the beach and exit the boat to be bussed to Rick’s Cafe. During our trip back to the beach, the girlfriend of the intoxicated man was allowed to take over the mic. She used the mic to encourage everyone to give the staff tips. Unfortunately, she went from suggesting everyone tip at least $5.00 to individually addressing people over the mic insisting they tip $5.00 at least. After continued insistence the person she was pressuring replied with something to the effect of leave the subject alone. I’m not completely clear on how things progressed from there, but the result was a verbal argument between the other person and, the now awake, intoxicated man from earlier. He appeared to be approaching the other person in an effort to have a physical fight, but the staff stepped in to prevent this. Voices were raised in the verbal altercation; we quickly departed the boat. Once we were back on the beach, we all decided we would return to the resort and forgo the trip to Rick’s Cafe. This decision was made partially because we were not confident the staff would prevent the man from continuing onto the next venue.
We asked the staff located at the exit of the gift shop if they could make arrangements to return us to the resort rather than join everyone on the trip to Rick’s cafe. They figured it out and had us loaded into a different bus and we were transported back to the resort. Although we appreciated their efforts, the decision to allow an overly intoxicated person on the ship ruined the day.
As far as the catarman, the boat was nice and had several bathrooms. It was not overly crowded with lots of room to move. Snorkeling was decent. The snacks consisted of bags of cheezies, fried plantains and banana chips. They played an arrangement of music.
We were disappointed that we didn’t have the opportunity to watch the sunset from the boat, but their intention was to watch the sunset from Rick’s Cafe.
I feel individuals showing obvious signs of extreme intoxication should not be permitted to enter the ship. Not only is it uncomfortable for the other customers but it poses a huge liability threat to the company.