This review is for the operator, not the tour guide, just to forewarn folks if you plan to spend more for smaller private setting.
So I decided to pay $30 more for a small group option(4-6 people). However, when it’s time to board the boat, they put me on a large boat - they combined 2 small groups of people into one large boat (in our case, boat 1 & 5 were combined), even with our objections. As a result, we’re not able to explore the area where only small boat can access (a couple on my hotel pickup shuttle bus were on the small boat, and able to see a lot wild life creatures - ex. they saw more than a dozen alligators).
When I filed my complaint, I was told that “you went on our 15-passenger airboat, which we consider as our small airboat. You did get the small boat experience. “, when I specifically pick 6-8 passenger option and paid extra $30.
Even though our tour guide was great and tried to make the most out of the situation, this company’s dishonesty just left bad taste in my mouth!