Good Afternoon deborahgK3404ZW,
Although, we monitor demand and prepare for busier times by increasing our bus fleet, there are events out of our control. We can not force any passenger to hop-off which can cause limited seating and an increase in delay. Please know our buses are equipped with A/C, we monitor these issues and have them corrected immediately. Please provide bus numbers, to
[email protected] so we may remove them from rotation and report it to our mechanics. While New York traffic is unpredictable, we do our very best to still provide our passengers an opportunity to explore. We hope this experience doesn't deter you from touring with us in the future.
Kind Regards,
BBTNY