Good Afternoon Samantha S,
Thank you for taking the time to share your information with us, as we rely on our customers feedback to better our services. It is so disappointing to hear about the way you were treated by our agents and guides. Our employees go through an extensive training process and are expected to treat all of our guests with professionalism, courtesy and respect. Anything short of that is completely unacceptable and goes against our core values. Please email
[email protected] with any information you can give us (names, descriptions, bus numbers) so that this information can be forwarded to the proper departments, ensuring appropriate action can be taken. We have had an increase in ridership, and are in the process of adding more buses to meet the demands of our customers, thus decreasing wait times and adding more room. In regards to the windows on the bottom level, the decals are specially made to be seen through. If your vision was in any way impaired, we sincerely apologize, for it is our purpose to provide our guests with a memorable experience while you are here in NYC.