On November 17th, Unfortunately, my flight was delayed, and I somehow managed to get to the bus exactly at 5:30 p.m. As I was navigating my way through New York City, I did receive a phone call from USA Guided Tours. I appreciated the call and check in. The tour guide, Tim, always went the extra mile, and really is a representative that makes USA Guided Tours stand out. He had a great sense of humor, had great dad jokes, and took the time to really explain each site. The tour never felt rushed. Tim also did restroom stops, checked in on everyone, and made sure to ask if anyone had questions throughout the tour. Tim showed professionalism, was nice, and was very knowledgeable.
Last but not least, is the driver on November 17th. Unfortunately, I did not catch his name, but he also deserves to be recognized for his excellent service. There were many NYC sites to visit, and he provided a smooth transportation. He was professional, nice, and patient. He worked very well with Tim, and it truly showed their teamwork. He made us feel safe when traveling to the different sites in such a busy city. He also took the time to drop us off as close as possible to each site. This did not go unnoticed. I am grateful that USA Guided Tours had a driver like himself.