Me and my Fiance booked a helicopter flight with Liberty Helicopters for our recent trip to New York and I wish we hadn't bothered. We arrived half an hour early as advised and we were greeted with very friendly reception staff who took our names and informed us that due to the limit of flights from the downtown heliport we were going to have to go across to New Jersey to start our flight, we were informed that the bus to take us across to New Jersey would arrive within the next 15-20 mins and we would be there on time for our allocated flight time. We waited for an hour and there was no sign of any buses arriving and by this time there were about 30-40 people waiting, so my Fiance, along with other irritated people were asking the management how much longer we were going to have to wait and they could not give us an answer and there was one member of staff walking aimlessly around with a clipboard and he was smirking wherever he was asked about the waiting time.The Manger was practically shouting at anyone who was asking for answers and he was extremely rude and unaccommodating! I was extremely disappointed as this activity is very expensive and you would have expected better! There was absolutely no communication from the staff to the customers, I have never experienced customer service so appalling. In the end we asked for a refund as we had waited an hour and we didn't know how much longer were going to have to wait! I definitely wouldn't recommend this company, avoid at all costs!