This experience improved the longer we were onboard.
To start, the staff to seat us were limited, there was a long line and we were stood waiting a while before being shown to our seats - fair enough, it looked like staff were short!
We were then shown our table and it took forever for anyone to come and take a drinks order (or even give us a bottomless mimosa!) in fact, we were told we could go up for food before we’d even been asked if we wanted a drink. Eventually, someone came near our table, so we asked to order some water, they seemed to disappear as we never got this.
After about 30 minutes onboard and feeling frustrated, I went to the bar myself and explained the circumstances, our server was incredibly apologetic and was straight over to take our order, and from then on, the service was very good!
Due to the fact she felt bad for making us wait, she offered a cocktail on the house.
The food and service from then on was great, the dj played some great music and offered his knowledge of the passing landmarks - a great afternoon of site seeing with food and drink, what more could you want on Christmas Day?!
We were also able to venture to the top deck to see the beautiful surroundings of NYC; views that weren’t disappointing.
All in all, a great afternoon!
Одговор домаћина
Jan 2025
Thanks for your thoughtful feedback, NLK! We're thrilled to hear you enjoyed the food, service, and views after the initial hiccups. Your insights help us improve, and we hope to welcome you back for another fantastic afternoon soon!